Reference

surga 11 Legal access for Indonesia

surga 11 sets out the Legal rules behind account access, identity checks, wallet records and policy requests before you enter the lobby.

Local-law wordingAccount policyData choicesWallet records
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surga 11 surga 11 Legal access for Indonesia
POLICY CONTACT

Get help with Legal requests

A clear contact path helps when your Legal question concerns access, account records or a wallet status. Start from the support route attached to your account so we can match the request with the correct profile and transaction details. If you are in Denpasar, the same account-based path applies; we use the details you provide to direct the matter to the relevant policy queue.

Team online

Account access

Ask us to clarify a policy-based access decision by including your account identifier and the exact message shown after phone verification.

Data request

Request a copy, correction or removal assessment for personal account data through the account support path, with enough detail for us to locate your record.

Wallet record

For DANA, OVO, GoPay or QRIS records, include the payment reference and date so our support team can compare the policy record with your account.

DATA PRACTICE

How we handle policy and records

We keep our Legal process practical: collect the details needed for account access, protect the account path, and retain records for a defined operational reason.

Account data

We use account details to connect your profile with phone verification, policy notices and transaction references. We ask you to keep those details current so a request reaches the right record.

Cookies

Cookies can support session continuity and policy preferences on your device. You can manage browser cookie settings, although changing them may affect sign-in or the display of policy notices.

Account security

Phone verification is required before account access where the stated flow asks for it. Keep your login details private and contact us if a sign-in or profile detail does not look familiar.

Record retention

We retain account and wallet records only for operational, dispute-handling or policy needs described in the current Legal notice. A retention request can be assessed against those stated reasons.

Policy changes

When Legal wording changes, we present the updated text through the relevant account or policy area. Check the date and wording there before continuing with account access or a wallet request.

Request changes

To correct data or question a policy record, use the account support path and describe the requested change. Include your account identifier, but do not send a password or private login code.

Answers about surga 11 Legal

These Legal answers address the questions you may have before opening an account or asking us to amend a record. We keep the wording tied to the actual account path, phone verification, Indonesian wallet references and local-law conditions shown in our policy area.

Legal access describes the policy conditions behind account opening, phone verification, available services and record handling. Access or eligibility depends on local law, so the wording shown to you is the relevant reference.

Yes, where local law permits and you meet the stated account conditions. Complete the requested phone verification step, then read the current Legal wording before using the account or wallet path.

We may use account identifiers, phone-verification details and wallet or bank references needed to administer access and resolve records. The current Legal notice explains the purpose and handling of each category.

Use the support path shown inside your account and describe the incorrect field clearly. Include your account identifier and supporting reference, but never send a password or private verification code.

DANA and QRIS references may be retained to connect a wallet event with the correct account and resolve a status question. Send the payment date and reference when asking us to check it.

Yes. Ask through the account support path about cookie settings, session behaviour, phone verification or an unfamiliar sign-in detail. We can direct the request to the relevant Legal process.

Open the Legal area linked from the account and policy paths before continuing. That version contains the current access wording, data purposes, retention approach and contact route for policy requests.

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